The Incident: Earlier today, the global internet experienced a major infrastructure failure within the GTT Communications (AS3257) network. GTT is one of the five primary "backbones" of the internet
This was an internet-level event that caused a massive ripple effect across thousands of major brands, ISPs, and cloud services worldwide. It was not a code failure, a bug, or a localized issue within our platform. Instead, the global "pipes" that carry data across the internet became unstable, impacting everything from carrier APIs to global banking and communication tools.
Why Failover to EU Infrastructure was Ineffective: We monitored our European data centres as a potential failover; however, because GTT is a global transit provider, the routing paths to Europe were experiencing the same systemic failure. In a backbone event of this scale, switching regions does not bypass the issue because the "highways" to reach those regions are the very things that are broken.
Verified Global Impact: This was a widespread event. You can see the scale of the disruption and the various global services that were hit via these independent trackers:
ThousandEyes (Global Outage Map): thousandeyes.com/outages Network Status Reports: downdetector.co.uk
Current Status & Operations:
Systems are Fully Online: Global routing has stabilized, and traffic is flowing normally. Warehouse Operations: You may resume all label printing and API calls. Any shipments that timed out during the outage can now be safely re-processed. Data Integrity: No shipment data or account information was compromised; the issue was strictly one of global network reachability. We are continuing to monitor the situation to ensure stability as global traffic resumes. If you are still seeing intermittent errors, please restart your local network to clear any stale routing paths.
]]>We are currently investigating system-wide performance issues affecting Voila.
]]>We are currently investigating system-wide performance issues affecting Helm.
]]>We are currently investigating system-wide performance issues affecting Voila.
]]>Mitigation work is in progress, and services are stabilising. As part of a permanent resolution, we are migrating away from this data centre. This migration is scheduled to be completed within the next 24 hours.
We are currently investigating system-wide performance issues affecting Voila.
]]>——————
We are currently investigating system-wide performance issues affecting Voila.
]]>Thanks for your patience while this was resolved. If you notice any lingering issues, please contact our support team.
]]>UPDATE - our services are being impacted by cloudflare issues https://www.cloudflarestatus.com/incidents/msv92vykgtvp
Thank you for your patience, we’ll keep you posted here as the situation evolves.
]]>Constant 500 Server errors, we have reached out for comment.
17:10 We are still waiting for comment but this appears to have been rectified at around 16:55 and seems to be back stable.
]]>When Cloudflare is impacted, the ripple effect is felt across the entire internet by organisations and users everywhere. This is a widespread, industry-wide event and not specific to The Despatch Company.
Our team is fully engaged:
• Real-time updates: https://www.cloudflarestatus.com/ & https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
Thank you for your patience. Full service will resume as soon as Cloudflare restores operations.
UPDATE: Cloudflare reported that they fixed this.
]]>When Cloudflare is impacted, the ripple effect is felt across the entire internet by organisations and users everywhere. This is a widespread, industry-wide event and not specific to The Despatch Company.
Our team is fully engaged:
• Real-time updates: https://www.cloudflarestatus.com/ & https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Thank you for your patience. Full service will resume as soon as Cloudflare restores operations.
]]>UPDATE: While we haven't received any official correspondence from DPD as to what the issue was, requests for DPD are now going through successfully.
]]>I wanted to let you know that we successfully implemented a solution, and label generation services are now fully operational.
Our team has confirmed system stability and normal performance across all services. We will provide a full incident report on our status page once the post-incident review is complete.
Thank you for your patience while we worked through this issue.
We are currently investigating system-wide performance issues affecting Voila.
Thank you for your patience, we’ll keep you posted here as the situation evolves.
]]>UPDATE: Requests for AnPost are now going through successfully. We haven't received any official correspondence from AnPost as to what the issue was.
]]>UPDATE: Requests for DHL are now going through successfully. We haven't received any official correspondence from DHL as to what the issue was.
]]>Evri have confirmed the outage on their end and are monitoring the situation although this looks to be back functional currently.
https://downdetector.co.uk/status/evri/
UPDATE FROM EVRI - We experienced an API outage that affected all clients using our Routing API. I have been informed that the issue has now been resolved.
I have requested for root cause analysis, which will be shared once available.
]]>We are working with Evri on the issue and will update the board as soon as we have clear guidance from Evri.
]]>We’ve successfully implemented a solution, and Voila is now fully operational.
Our team has confirmed system stability and normal performance across all services. We’ll provide a full incident report to affected customers once the post-incident review is complete.
Thank you for your patience while we worked through this issue.
Incident: System Performance Issues
We’re currently investigating system-wide performance issues affecting Voila. Early indicators suggest this may be linked to an ongoing AWS outage impacting multiple services.
As seen here: https://downdetector.co.uk/status/aws-amazon-web-services/
Our engineering team is actively working to mitigate the impact and will provide updates as soon as we have more information.
Thank you for your patience, we’ll keep you posted here as the situation evolves.
]]>UPDATE DPD NOW BACK TO OPERATING AS NORMAL
]]>--
We’re aware of reports of slow response times affecting our Royal Mail Click & Drop integration. Our team has investigated and escalated the issue to the Click & Drop team. We’re awaiting their update and will share further information as soon as it’s available.
]]>10:58 Message from our founder:
Dear Customers,
At 4:00am this morning we received a notification from Amazon that our developer account has been suspended for new customer registrations/authorisations only. To be absolutely clear: this does NOT affect any of our existing customers or accounts already connected. Your services remain fully operational.
Normally, Amazon (through PwC) notifies us when an audit is due, and we have complied with that process every year without issue. This time, however, we did not receive the usual notification that the audit was beginning. Instead, the very first communication we received was today’s suspension notice for new registrations.
We acted immediately, responding to Amazon within 15 minutes of receiving the message. We were also on a call with our Amazon account management team in Munich first thing this morning. From there, the matter has been escalated to Amazon’s teams in the USA, who are now dealing with it directly. Given the time zone difference, we expect further progress and resolution later today.
We will keep you updated as soon as there are any developments. In the meantime, please rest assured: your existing connections and services are unaffected, and we are working closely with Amazon to ensure this is resolved quickly.
Although this may seem concerning, we are confident that once Amazon has completed its internal checks, this will prove to be a simple administrative error.
Thank you for your continued trust.
Best regards, Matthew Dunne Founder
14:02 This is now resolved
]]>Our platform has robust application-level rate limiting in place, which is highly effective in managing normal and even heavy traffic. In this case, the requests were valid and reached the application layer, meaning they still consumed server resources before rate limits could apply. The sheer scale of the traffic meant this impacted performance for some customers.
We have now implemented additional, earlier-stage blocking measures to intercept this type of abnormal load before it reaches our application servers, and we have notified the third party so they can resolve the issue on their side.
We are considering the incident resolved and systems remain stable. We will continue to monitor closely over the weekend, and a full incident report will be published on Monday outlining today’s actions and further mitigation steps being put in place.
We apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve it. We understand the critical role our systems play in your operations, and we remain fully committed to providing a reliable and stable service.
18:13 Dear customers,
Our engineering team has been investigating an issue that caused two distinct periods of service interruption today. The first lasted 13 minutes, and the second lasted about 20 minutes.
During these times, the system was not completely offline, but many customers experienced slow or degraded performance.
The cause was an exceptionally high volume of incoming requests, far above normal levels. We are investigating whether this was suspicious activity, such as a potential DDoS attack, or whether it was genuine traffic caused by a customer system or script stuck in a loop. While we have rate limits and protections in place, the sheer scale of these requests was extraordinary.
This was a performance issue caused by inbound request volume, there is no risk to customer data.
Our engineers and data centre partners acted immediately and brought the situation under control. We will continue monitoring closely this evening and throughout the weekend.
A full incident report will be published on Monday. We apologise for any inconvenience caused, and customers can check our status page for the latest updates.
17:34 We are experiencing an unusually high load on the Voila infrastructure at present which we are currently treating as a suspected DDOS attack. our infrastructure teams and datacenter are working actively to mitigate as much traffic as possible to restore service asap. Please continue to monitor the status page for updates
]]>Evri confirmed this was a temporary issue and is now resolved
]]>Updates - Royal Mail is now functioning however we will continue to monitor this throughout the day
]]>UPDATES FROM ROYAL MAIL - ''A deployment of code linked to Windsor framework was in flight which briefly impacted the API, hence the brief impact. Apologies for any issues this caused''
]]>update - evri is operating as normal
]]>This was resolved at 20:49 27/09/2024
]]>This will cause delays on orders importing into all products.
We are working on this as top priority and hope to have a resolution shortly.
This was resolved 25/09/2024 16:32
]]>12:22 We are happy that shipping has been back running fully since 9:17 this morning. We are still investigating this mornings outage.
]]>Update: We have noticed some shipments are getting through this seems to be intermittent.
]]>Update: Cloudflare has fixed the issue.
]]>UPDATE - DHL have now confirmed this is resolved
]]>Date: 7th February 2024 Start Time: 22.00 GMT End Time: 23.00 GMT During this maintenance window, the service will be unavailable, we don’t expect it to take as long as scheduled but we ask that you let your teams know of the potential downtime. We apologise for any inconvenience this may cause and appreciate your understanding.
What to expect:
During the maintenance we will be upscaling our server resources to keep our services running smoothly as we ramp up even more volume for our clients. We don’t require you to do anything at all during this period. We are committed to:
Completing the maintenance within the scheduled timeframe. Keeping you informed of any updates or changes. Restoring full-service functionality as soon as possible. For more information:
Please visit our Status Page at status.despatchcloud.com for detailed information about the maintenance. If you have any questions or concerns, please do not hesitate to contact our support team at by raising a ticket in the normal way or on 01377 455180. Thank you for your patience and cooperation.
]]>The issue has now been corrected by eBay and the connections are working normally.
]]>UPDATE - Royal Mail Click & Drop is now operational, we will be monitoring this throughout the day.
]]>This has now been resolved.
]]>Update 1: Stability on GUI , but degraded speed - our team is continuing to work on the issue to get services back to normal speed.
Update 2: All services back to running as normal. Team monitoring
]]>10:52am We will continue to monitor the situation with Royal Mail however all current shipment issues are resolved.
]]>13:16 Digital Ocean are still reporting issues intermittently we are continuing to monitor the situation.
14:10 Digital Ocean have identified the issue and are working on a fix.
14:43 Digital Ocean have released a solution to this issue and systems are now returning to normal.
NO FURTHER UPDATES
]]>We have raised this with Evri who is investigating this and will continue to provide updates.
]]>This is due to an ongoing issue with one of our 3rd party integrations and they are actively working on the issue as seen here.
https://status.fortawesome.com/
Currently, this is not causing any issues with operation but we will monitor closely and update as soon as we get an update.
]]>In response, we have promptly initiated the process of scheduling an urgent meeting with Amazon, with the intention of obtaining the most up-to-date information regarding the ongoing investigation.
Consequently, we will diligently update our status board and promptly relay any pertinent news to all concerned parties.
Second update: We have been informed that Amazon has reverted a change they applied on Wednesday without warning but this has been sorted and we are working with their development team to ensure this does not happen again.
The shipments are now working and Despatch Cloud will continue to monitor the situation.
]]>We will update as soon as we receive further information.
]]>We have reached out to DPD to identify when they can restore full service.
Update: 15:45 full service seems to be restored and we are not seeing any failed request.
]]>Currently, we are experiencing delays of around 30 minutes.
Additionally, we have received reports that orders are being delayed for more than 30 minutes with some clients and channels.
We recommend that anyone with urgent orders dispatch manually to minimize disruption to services.
We are actively working to restore normal operation and will provide updates here.
Edit: 16:00 Some clients are having trouble logging in we expect this service to be operational by 18:00 today.
Update: Front-end service was restored at 17:30.
Update 18:15 Normal processes have been restored.
Update 18:45 Channel Polling for all affected stores has been executed to ensure there are no missing data.
Update:18:55 Incident moved to Watching.
]]>https://community.shopify.com/c/shopify-discussions/order-api-issue-with-fulfillment-status-unfulfilled/td-p/731153
When we are searching for orders from Shopify, we are using the "fulfilment status: unfulfilled" filter as per their API documentation, this should return all orders that have fulfilment status: null or partial.
However, this currently does not seem to happen and is causing some of the orders to be missed.
In these orders, the fulfilment statuses are coming to us as null but Shopify still does not return them to us.
We are working on a workaround as a priority and we will revert back to you with an update as soon as possible.
We appreciate your understanding on this matter and please do not hesitate to let us know if you need anything else in the meantime.
]]>Retrying the same request seems to generate a successful label.
We have reached out to Yodel and their integration team for more insight into this and will continue to monitor it.
]]>Our automated systems have picked up an issue with DPD tracking and our team is actively investigating.
]]>"Royal Mail International Export services* have now been reinstated to all destinations for purchase online, through shipping solutions and over the counter at Post Office branches.
Delivery of International items may take slightly longer than usual. Customers using International Tracked / International Tracked and Signed services may notice different tracking information as items leave the UK. We are seeing some delays to some Tracking events in a small number of destinations. As we continue to work with our partners to resolve this, if you cannot see tracking information for your items then it is likely to be available on the overseas’ Posts own tracking websites. Please see here for more information.
Customers sending items requiring a customs declaration (such as goods or gifts) internationally are asked to purchase postage online, through shipping solutions or over the counter at Post Office branches rather than use Postage Stamps or Meters.
Import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.
We would like to apologise to impacted customers for the disruption this incident is causing.
*with the exception of a small number of International Untracked services for Business Contract customers where alternative services are available. "
]]>We have been made aware that Etsy has revoked all tokens from all Etsy marketplaces.
We are investigating the issue urgently with Etsy's IT team and will keep you up to date as we progress.
Current Effecting all API calls.
Despatch Cloud has an active ticket with Etsy developer support and we will be working on this with them.
]]>"Royal Mail Update: International Cyber Incident We continue to make progress in exporting a growing number of mail items to all international destinations, and we are now handling close to normal volumes with some delays
As a result of this progress, we can now announce the further restoration of the following business contract services from 0800 hrs today, Friday 10th February.
Product Code Format Product Name
IG1 Large Letters INTL BUS MAIL LLTR ZONE SORT PRIORITY
BPI Parcels INTL Business-PrintedMatter-PKT
MB1 Parcels INTL BUS PARCELS PRINT DIRECT PRIORITY
MB2 Parcels INTL BUS PARCELS PRINT DIRECT STANDARD
WG1 Large Letters INTL BUS MAIL LLTR ZERO SRT PRIORITY
WE1 Parcels INTL BUS PARCELS ZERO SORT PRIORITY
IE1 Parcels INTL PACKETS - ZONE SORT PRIORITY
PSB Large Letters INTL BUS MAIL LLTR MAX SORT STANDARD
BG2 Large Letters INTL BUS MAIL LLTR MAX SRT RES STANDARD
BG1 Large Letters INTL Business-PC-MaxSortRes-LLTR
TC2 Mixed QM/10 Option 2 Mixed Mail
Online shipping solutions will be enabled to allow customers to select these reinstated services, so business contract customers can print labels and send items from 0800 hrs today.
We’re continuing to ask business contract customers not to submit any other International Standard (untracked) parcels into our network for the time being. We’ll provide further updates on these remaining services as soon as possible.
Please be advised that delivery of International items is likely to take longer than usual, and you may notice different tracking information as items leave the UK for their destination country.
We would like to apologise to you again for the disruption this incident is causing. Our teams are continuing to work around the clock to reinstate the remaining export services as quickly as possible."
]]>"International Cyber Incident: Updated Business Customer Statement – Monday 30 January
We continue to make progress in exporting an increasing number of items to a growing number of international destinations. We are using alternative solutions and systems, which not affected by the recent cyber incident.
Our focus has been on despatching the export parcels and letters which were in our network before the cyber incident. We have also been successfully despatching standard export letters since reinstating those services for customers on 18 January and International Tracked & Signed and International Signed letters and parcels since 26 January.
As a result of this progress and the further growing capability of our alternative export solutions, we will today (Monday January 30) resume our International Tracked services to all destinations for business customers and consumers buying postage through our online shipping systems.
This includes parcel, large letter and letter formats of these services. Online shipping systems will be enabled to allow customers to select these services, print labels and send items from 1200 today for business customers.
We continue to ask customers not to submit any untracked export parcels into our network for the time being. We plan to provide further updates on these services as soon as possible. At this time we are still unable to process new parcels purchased through the Post Office channel, however you can still drop off items labelled online, and purchase International letter format service at Post Offices.
Import operations continue to perform a full service with some minor delays. Domestic services are unaffected.
We would like to sincerely apologise to impacted customers for the disruption this incident is causing. Our teams are continuing to work around the clock to reinstate the remaining export services for letters and parcels as quickly as we can."
]]>"We have made further progress in exporting an increasing number of items to a growing number of international destinations. We are using alternative solutions and systems, which are not affected by the recent cyber incident.
Our focus has been on despatching the export parcels and letters which were in our network before the cyber incident. We have also been successfully despatching standard export letters since reinstating those services for customers on 18 January.
As a result of this progress and the growing capability of our alternative export solutions, we can now announce that from today (Thursday 26 January) we are resuming the following two services:
International Tracked & Signed International Signed
These services are resuming, to all destinations and with immediate effect, for business account customers and customers buying postage online. This includes parcel, large letter and letter formats of these services. Online shipping solutions will be enabled to allow customers to select these services, print labels and send items from today (Thursday 26 January).
Delivery of International Tracked & Signed and International Signed items posted from Thursday 26 January may take slightly longer than usual and customers may notice different tracking information as items leave the UK.
We continue to ask customers not to submit any new International Tracked or International Standard/Economy export parcels into our network just yet. We are aiming to provide further updates on these services in the coming days.
Import operations continue to perform a full service with some minor delays. Domestic services are unaffected."
]]>"Service Update:
Following the recent cyber incident, we have now resumed international export despatches for all mail streams including parcels and letters across a growing number of destinations. We are making good progress in despatching items that are already in our network across all our services. Please note you may see less tracking information than usual as we continue to restore our services. At this time, we continue to ask customers not to submit new parcels for export as our initial focus is to clear mail that has already been processed and is waiting to be despatched. We will update further on this service resumption as soon as possible.
Additionally, we have resumed the export of the below services to all international destinations and customers are now able to send the following into the Royal Mail network: International Standard and International Economy letters which do not require a customs declaration (i.e. these letters do not contain goods); International Business Standard (untracked) and International Business Economy personal correspondence letters (which do not require a customs declaration) Customers in Northern Ireland are now also able to submit both export letters and export parcels bound for Ireland into the Royal Mail network again through all channels including Northern Ireland post boxes and Post Office branches. Online customers will be able to print labels on Royal Mail shipping systems from 1900 this evening. These services are currently only available for customers based in Northern Ireland. They are not available for customers based in Great Britain where export restrictions related to the cyber incident on parcels being sent to Ireland continue to apply.
Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring all services for export letters and parcels. Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect minor delays. Royal Mail domestic services remain unaffected."
]]>"Following the recent cyber incident, Royal Mail has resumed the export of parcels from Northern Ireland to Ireland. This builds on the recent move to resume the export of international letters to all international destinations.
Customers in Northern Ireland are immediately able to submit export parcels bound for Ireland into Northern Ireland Post Office branches. Online customers will be able to print labels on Royal Mail shipping systems from 19:00 this evening. These services are currently only available for customers based in Northern Ireland. They are not available for based in Great Britain where export restrictions related to the cyber incident on parcels being sent to Ireland continue to apply.
Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring all services for export letters and parcels. Our import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.
We would like to sincerely apologise to impacted customers for any disruption this incident may be causing. Our teams are working around the clock to fully resolve this situation. "
]]>"Royal Mail is experiencing severe service disruption to our international export services following a cyber incident. We are temporarily unable to despatch items to overseas destinations.
From 19:00 hrs 13th January, we will be temporarily suspending all export services and ask that you hold any export mail items while we work to resolve the issue. Items that have already been despatched may be subject to delays. This means that you will not be able to generate any labels for items being exported.
We would like to sincerely apologise to impacted customers for any disruption this incident is causing.
Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect minor delays. Royal Mail is working around the clock to restore our systems.
The security and safety of our customers and their data is of paramount importance. We are not aware of any sensitive customer data having being compromised at this stage. We would like to reassure our customers that we would inform them if this situation were to change."
]]>This issue is causing intermittent 504 Gateway Timeouts on create label requests.
]]>EVRi Change Reference: CHG0049511 Date:24/09/2022 19:00 – 24/09/2022 23:59 Services Affected: Tracking, Client Portal, Client Webform and Legacy ParcelShop Finder
Service Impact: In order to maintain a reliable and effective service, Evri IT will be performing a change on our Real Time Tracking (RTT) Databases (Primary and Standby), in order to upgrade the DB to a new version.
This will be happening between 19:00 and 23:59 on Saturday 24th September.
The change will not impact the delivery of Parcels as they will continue to process through our network, however tracking of parcels will be unavailable throughout this period. Tracking events will not be lost during this period, but will be held in a queue during the outage periods.
Also the EVRi Client Portal, Client Web Form and Legacy Parcelshop Finder will be inaccessible during this window.
]]>We will update as we get further information
]]>Update from Digital Ocean. https://status.digitalocean.com/incidents/kp648z6hmzjp
Our Engineering team was able to take action to mitigate the issue with network connectivity in our LON1 region. At this time, users should be seeing restoration of network connectivity to and from Droplet-based resources in LON1. We are monitoring the situation and will post an update as soon as we confirm the issue is fully resolved.
]]>Please be informed that we‘re currently experiencing issues with our API. We’re working with highest priority to solve this issue and will inform you as soon as it is fixed. We apologize for any inconvenience this issue causes.
]]>We are ready to talk further with the CWU to try to avert this strike action.
We are continuing to accept, process and deliver your items and have contingency plans in place to minimise disruption.
Please visit Royalmail.com/latest-news for more information.
Thank you, Royal Mail
]]>We have raised a ticket with Royal Mail to find the cause.
]]>Please see the report from Cloudflare below, this was resolved by their team at 8:06 AM UTC.
"A critical P0 incident was declared at approximately 06:34 AM UTC. Connectivity in Cloudflare’s network has been disrupted in broad regions. Customers attempting to reach Cloudflare sites in impacted regions will observe 500 errors. The incident impacts all data plane services in our network."
Any information requests on this issue can be requested at customerservice@despatchcloud.com.
]]>This will be happening between 17:00 and 21:00.
The change will not impact the delivery of Parcels as they will continue to process through our network, however, tracking of parcels will be unavailable for two short periods between 17:00 and 21:00 as we switchover between the primary and standby databases. Tracking events will not be lost during this period, but will be held in a queue during the outage periods.
]]>We apologise for any inconvenience and will update when the server is back online.
]]>Current Impact: Clients are reporting receiving a 404 error on the API, resulting in them being unable to print labels for parcels.
]]>Start time - 28 October 2021 - 20:00 (BST) End time - 28 October 2021 - 00:00 (BST)
Please be aware customers will NOT be able to produce labels or manifests for about 10 minutes within this period as we deploy to your system.
]]>We have identified an issue with a few of our 3rd party dependencies that are experiencing outages and this is causing issues when the software is contacting these sites.
We are releasing updates to remove our connections to these sites temporarily until their issues are resolved.
]]>There will be downtime of approximately 10 minutes in the below window.
Start time - 26th August 2021 20:00 (BST) End time - 26th August 2021 00:00 (BST)
Please be aware customers will NOT be able to produce labels or manifests for about 10 minutes within this period as we deploy to your system.
]]>Start time - 10th August 2021 - 20:00 (BST) End time - 10th August 2021 - 23:00 (BST)
Please be aware customers will NOT be able to produce labels or manifests for about 10 minutes within this period as they deploy to our system.
]]>This seems to be affecting other application FedEx offer and we are reaching out to them now.
]]>You will not be able to connect to any Yodel API services during the maintenance window.
]]>API requests made to OnBuy during the specified time period will not be received on their end.
]]>This has been reported across multiple couriers and software versions; at this time we believe this may be as a result of a change or update with Amazon and have reached out for some insight on the situation.
We have verified the information coming in from the couriers is being passed to Amazon correctly and have verified there has been no change.
]]>We are working on the issue and will update this page as soon as possible.
]]>This is under investigation by Amazon and had been updated on the Amazon Staus page as well.
Will will update our status page accordingly.
]]>This is a Major Incident for TNT and they have advised anyone needing urgent labels to contact their customer service team on 0800100600 and quote the code INC017214536.
]]>Servers Affected d051, d060, d227, d259, d299, d352, d364.
]]>We are working with our hosting provider to restore functionality.
]]>We would like to assure you that we are very well aware of the situation and its impact and that it is being treated as a top business priority.
A Server upgrade is underway ahead of schedule. We hope this will be complete in the next 20 - 40 mins.
]]>We are in contact with UK Mail for a resolution.
]]>We would like to assure you that we are very well aware of the situation and its impact and that it is being treated as a top business priority.
]]>This may cause Timeouts when performing certain tasks.
Our hosts are working to resolve the problem as quickly as they can.
]]>We are in contact with them to get a resolution to this issue as soon as possible.
For any urgent issues please contact us on 01377455180 and we will assist you over the phone.
*Update as of 10:43 this issue has been resolved.
]]>There will be downtime of approximately 10 minutes in the below window.
Start time - 25 February 2021 20:00 (GMT) End time - 25 February 2021 23:00 (GMT)
Please be aware Royal Mail Customers will NOT be able to produce labels or manifests within this period.
]]>"We did have a temporary issue with Cloudflare for a couple of minutes earlier, which could have caused the error response. We can see that the traffic is flowing smoothly now."
If anyone is still having this issue please raise a ticket and we will have this investigated further with Royal Mail
]]>"Yesterday at 15:48, our automated monitoring systems alerted us to an issue with accessing shops across the EKM network.
Our team worked to resolve the issue as quickly as possible to get our customer's shops back online and succeeded. However, it has come to our attention that some customers are experiencing issues with their API connections."
We are advising customers that are affected by this to reconnect their integrations to the EKM platform, If you are having any issues after attempting to reconnect please raise a ticket with DC support.
]]>We are waiting for a response from their team for an ETA on the resolution.
]]>We are in contact with them to get this resolved.
]]>We are working with them to restore normal operation as quickly as we can.
]]>This will prevent people booking labels via the API.
We have received communication from Hermes confirming this, unfortunately they do not have an ETA on a resolution at this time.
We will be in communication with them until this is resolved.
]]>There will be downtime of approximately 10 minutes in the below window.
Start time - 19 Nov 2019 20:00 (GMT) End time - 19 Nov 2019 23:00 (GMT)
Please be aware customers will NOT be able to produce labels or manifests within this period.
This shouldn't affect and other systems and should be operational as soon as this is completed.
]]>